We've compiled the answers to questions we most commonly receive regarding
delivery, below. If you have a question not specifically related to delivery of
your order please see our more general Ordering Information page.
How much does delivery cost?
Postage and packaging is FREE on all orders.
When will my order be dispatched?
Our staff operate to dispatch all orders as quickly as possible, with the vast majority of orders leaving our warehouse within 24 hours of receipt. However on occasion, during periods of high demand, a small number of orders may take a time longer to dispatch. You can view the current status of your order at any time using the My Account area of the site.
My order has been dispatched, when will be delivered?
Orders dispatched by FedEx can be tracked online from 6pm on the day of dispatch in the My Account area of the site.
We are unable to guarantee delivery dates as the activities of our delivery agents are beyond our control. However, as a guideline only, most parcels arrive within 24 hours following dispatch. Upon dispatch you will receive a dispatch notification email containing, amongst other things, a period during which we estimate your goods to arrive. We understand that you wish to receive your goods as quickly as possible but respectfully request that customers allow the full estimated delivery period to expire prior to contacting us. The overwhelming majority of dispatches do arrive during the stated time.
Royal Mail parcels are typically delivered by your regular postman and will arrive with the normal mail. FexEx deliveries are made at any point during the working day; usually between 8:30am and 5pm. FedEx deliveries do not take place on Saturdays or Sundays.
How do I track my delivery?
You can track your delivery and view the status of your order online at any time by logging in to the My Account are of the site.
You will automatically receive a dispatch notification email detailing the specifics of your delivery when your consignment leaves our warehouse.
My delivery has not yet arrived. What now?
On occasion a parcel may take longer than usual to be delivered. We understand these situations are frustrating and appreciate your patience in the matter whilst we work to resolve the issue. If you have not received your goods after the last date of your delivery estimate (detailed in your dispatch notification email) please get in touch with us and we will investigate the matter. If you no longer have access to your dispatch notification email you can view your delivery estimate in the My Account area of the site.
Where can you deliver?
We deliver exclusively within the UK (England, Scotland, Wales, Northern Ireland, Channel Islands & IOM). However please note that we operate a reduced service to the Channel Islands and IOM and reserve the right to refuse orders to these areas at our sole discretion.
We regret that we are presently unable to deliver to BFPO addresses, PO Boxes and international territories.
Who will deliver my order?
We ship orders using a combination of FedEx and Royal Mail.
Small and light orders are typically sent by Royal Mail. Large, heavy items - protein powders, weight gainers and the like - are sent by FedEx. You will be notified of who to expect in your dispatch notification email. A signature is required upon receipt of goods as proof of delivery.
I wasn't home when the delivery agent attempted delivery. What now?
If you are not at home when delivery is attempted you will be left a calling
card by the delivery agent. This will detail all of the information required to
re-arrange delivery for a more convenient time, or to collect the consignment
in person; simply follow the instructions provided.
Will I need to sign for my delivery?
Yes, we require a signature upon receipt of goods as proof of delivery.
Can I have my goods delivered to my work address?
Yes, a large number of our consignments are dispatched to commercial addresses.
We strongly encourage you to include as much relevant delivery information as
possible in these cases. For example, please include the company name and any
department or office names required to route your parcel internally. This will
help ensure your goods reach you in good time.
Can you leave my parcel with a neighbour / in the porch / in the garage?
We are not able to provide an alternative delivery instruction if no-one is
present at the primary property to receive the goods. If you know you are not
going to be home to receive the consignment owing to work commitments you may
like to have your goods delivered to your work address instead. If this isn't
possible you might like to arrange for delivery to a family member, friend or
neighbour.
Can I have my order delivered at the weekend?
Presently we are unable to arrange weekend deliveries.
